Technical Support
Q: What should I do if the application crashes or freezes?
A: First, try closing the application completely and then reopening it. If the problem persists, please check if your device meets the minimum system requirements for the application. You can also try updating the application to the latest version, as it may contain bug fixes that could resolve the issue. Additionally, make sure that you have sufficient storage space available on your device, as low storage can sometimes cause performance issues. If the problem still occurs, please contact our support team using the form below or by email at aawear@163.com during our working hours (Monday to Friday, 9 am to 5 pm local time). We will do our best to assist you promptly.
Q: Some functions are not working properly. What can I do?
A: Ensure that you have a stable internet connection if the function requires internet access. Check if you have granted the necessary permissions to the application. Also, clear the application's cache, as accumulated cache can sometimes interfere with its proper functioning. If the issue continues, please provide detailed information about the function that is not working in the feedback form below, including the steps you took before encountering the problem, and our support team will investigate the problem as soon as possible. You can also try restarting your device, which can often resolve minor glitches.
Q: How can I contact you?
A: You can reach us by filling out the contact form below. Please include your name, email, and a detailed description of your issue. Our working hours are from 9 am to 5 pm, Monday through Friday (local time). You can also email us directly at aawear@163.com. When sending an email, please use a descriptive subject line to help us prioritize your request. We will do our best to respond to your inquiries promptly, usually within 24 to 48 hours during our working days.
Q: Can I provide feedback and suggestions?
A: Yes, we highly encourage user feedback and suggestions. You can use the form below to let us know your thoughts and ideas about the application. Your feedback helps us improve the user experience and develop new features. We appreciate your input and will consider all suggestions carefully. You can also provide suggestions on new features you would like to see, usability improvements, or any other aspects that you think could enhance the application's value. We value your opinion and will keep you updated on any changes we make based on your feedback.
Privacy Policy
Information Collection and Use
We may collect certain information when you use the Step Hopping Rubber application. This information may include but is not limited to your device information (such as device type, operating system, and unique device identifiers), usage data (such as the features you use and how often you use them), and location data (if you grant permission). We use this information to improve the functionality and performance of the application, provide personalized content, and enhance your user experience. We do not collect any sensitive information without your explicit consent. The data collected is anonymized whenever possible to protect your privacy. For example, we may aggregate usage statistics without linking them to your personal identity, unless necessary for providing you with specific services.
Information Storage and Security
All collected information is stored securely on our servers. We take appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption protocols to safeguard your data during transmission and storage. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information. Our servers are regularly monitored and updated to prevent security breaches, and we employ security personnel to oversee the protection of your data. We also conduct regular security audits to ensure compliance with the latest security standards.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating the application, such as hosting services, analytics providers, and customer support services. These third parties are contractually obligated to protect your information and use it only for the purposes specified by us. We may also disclose your information if required by law or in response to valid legal requests, such as court orders or government regulations. Additionally, in the event of a merger, acquisition, or sale of all or part of our business, we may transfer your information to the relevant party, but they will be required to adhere to the same privacy policies as we do.
Your Rights
You have the right to access, correct, or delete your personal information. You can request access to the information we hold about you at any time by contacting us at aawear@163.com. If you wish to correct or update your information, please provide us with the necessary details, and we will make the appropriate changes. You also have the right to request the deletion of your information, and we will comply with your request if there is no legal obligation to retain it. We will respond to your requests within a reasonable timeframe, typically within 30 days. You may also have the right to restrict or object to certain processing of your information, depending on applicable laws, and you can exercise this right by contacting us.
Changes and Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through the application or by email. It is your responsibility to review the privacy policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the application after any changes to the privacy policy will constitute your acceptance of the updated policy. We will also keep a record of previous versions of the privacy policy for your reference, and you can request access to these by contacting us. Major changes will be highlighted and explained clearly to ensure transparency.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at aawear@163.com. We will respond to your inquiries as soon as possible. You can expect a detailed and accurate response within 5 business days. If you are not satisfied with our response, you have the right to escalate the matter to relevant regulatory authorities, depending on your jurisdiction.